FAQ

Frequently Asked Questions

In the software, go to ‘Configurations’ -> ‘Server’ and click on ‘License Info’. There you will find your license details.

 

This is possible. Please note that this has to be made clear when purchasing the software. Please contact our support desk to enable a VM Ware installation.

Please go to https://vdgsecurity.com/downloads/software/. Download the installer and execute a new installation.

 

Please contact our Sales department through sales@vdgsecurity.com.

There are many factors that define how many camera connections can be streamed through a gigabit connection. Factors such as the amount of megapixel per camera, image quality, (camera enabled) motion detection, framerate and several other factors. As a rule of thumb, no more than 60% of the connection speed is to be used. If the bitstream of the camera is determined, you can easily calculate how many camera connections can safely be streamed through a gigabit connection. For example, when the bitstream of the camera is 1 megabit, you can stream 600 cameras without problems.

 

This depends on the license and the amount of video channels that have been bought. With a Basic license, the maximum amount of video channels is 32. With a Pro license this is 500. For information about your licenses and the amount of video channels, you can login to your account or contact our support desk. If you wish to expand your licenses or add video channels, please contact our sales department through sales@vdgsecurity.com.

You have 10 days to activate your software.

It is not possible to obtain a new license. In stead, check your licenses in your profile to find your licenses or contact our support desk. Keep your purchase order number ready when contacting our support desk.

 

If the quality of the camera is sufficient, then yes. Please check our knowledge base for more information and our CarR guidelines: https://vdgsecurity.com/kb/carr-guidelines/.
A license code is linked to a company name and cannot be transferred to another. However, you can deactivate the software and reactivate it with another e-mail address, to appoint another user or administrator.

 

Yes, the software continues to record. However, playback or viewing is disabled.

In this case, a license reset is required. Please click here and fill in the form to request a reset. Our support desk will respond to your request.

 

Login to https://service.vdgsecurity.com/en/rmas/ to request an RMA (Return Merchandise Authorization). By filling in the RMA form, you provide us with the exact information of your product. After we review the RMA application, you will receive a message from us with the next steps in the RMA procedure.

In this case, a license reset is required. Please click here and fill in the form to request a reset. Our support desk will respond to your request.

 

– Please login to https://service.vdgsecurity.com and click on ‘Licenses’, or surf directly to https://service.vdgsecurity.com/en/licenses/.
– Click on Product ID for the details of your licenses.
– You can add a note at a license by clicking on ‘Note’ (-).

In the software, go to the configuration menu and click on the tab ‘Server’.

 

The details of your Support Upgrade Plan or Extended Warranty can be retrieved through our support desk (support@vdgsecurity.com). In the software it is also possible to view the dates of activation and expiration under Configuration -> Server -> Server License Info.